Responsibilities:

• Customer Interaction: Communicate professionally and amicably with customers via phone, email, and chat.
• Active Listening: Understand customer needs and inquiries to determine appropriate actions.
• Administrative Support: Assist colleagues and other employees with administrative tasks.
• Customer Referrals: Direct customer questions regarding products or services to the relevant personnel.
• Customer Information: Provide customers with information on prices, shipping dates, anticipated delays, and any additional details required.
• Software Utilization: Use various software applications, including spreadsheets, field and work management tools, CRM, and scheduling software to enter, edit, and format data and reports.

Requirements and skills:

• Customer Service Experience: Previous experience in customer service is required.
• Communication Skills: Excellent oral and written communication skills in English.
• Customer Relationship Management: Strong skills in managing customer relationships.
• Organizational Skills: Exceptional organizational abilities.
• Multitasking Ability: Proficiency in handling multiple tasks simultaneously.
• Team Collaboration: Ability to work effectively in a team environment and follow directions from management and supervisors.
• Computer Skills: Proficient in data entry and computer operations.
• Software Proficiency: Skilled in using Microsoft Office tools and Google Suite.
• Attention to Detail: Keen attention to detail.
• Deadline Management: Ability to meet deadlines efficiently.
• Independence: Capable of working with minimal supervision.